We recommend you plan your arrival in advance in order to arrive on time for your tour, especially when you are in a different destination and transport can take longer than expected. You can contact us the day before and ask information how to get to the meeting point. Because we want to ensure our other guests can completely enjoy their tour, all our tours start on time. If you know you are going to be late, please contact Tuscany Like A Local via the number on your tour voucher and we will tell you how to reach the rest of the group. Unfortunately, if you are late and do not notify us, the tour will start without you and you will not be entitled to a refund, as per our terms and conditions.